Terms & Conditions

1. About Inta-Lock Ltd

Inta-Lock Ltd is a locksmith business registered in England and Wales, based at The King Centre, Oakham, Rutland LE15 7WD. References to “we”, “us” or “our” in these Terms & Conditions refer to Inta-Lock Ltd. References to “you” or “customer” refer to the person or business instructing us to provide services.

You can contact us at enquiries@inta-lock.co.uk or by calling 01572 503203.

2. Acceptance of Terms

By contacting us to request a locksmith service, or by allowing us to carry out work on your behalf, you agree to be bound by these Terms & Conditions. If you are acting on behalf of a business or organisation, you confirm you have authority to bind that organisation to these terms.

3. Quotations and Pricing

We provide a fixed price quotation before attending any job. This quotation is given verbally when you call or by message where appropriate. We will not vary the quoted price on arrival without your prior agreement, except where the nature of the job proves materially different from what was described when you called.

Our quotations include all labour and standard materials required to complete the job as described. Where additional parts, locks or materials are required that were not reasonably foreseeable from your initial description, we will inform you of any additional cost before proceeding.

All prices are exclusive of VAT. Inta-Lock Ltd is not VAT registered.

4. Your Responsibilities

When instructing Inta-Lock Ltd to carry out locksmith services, you confirm that:

• You are the owner or authorised occupier of the property, or the registered owner or authorised user of the vehicle on which work is to be carried out
• You are authorised to instruct changes to locks, security hardware or vehicle key systems
• For vehicle key programming services, you are able to provide satisfactory proof of ownership (such as a V5C logbook or insurance certificate) before work commences — this is a requirement of our NNAL membership and SERMI accreditation and cannot be waived
• You will provide accurate information about the nature of the problem, the property or vehicle, and your location

If you are unable to provide satisfactory proof of ownership for vehicle key programming, we reserve the right to decline to carry out the work. No charge will be made if we decline solely for this reason.

5. Our Obligations

Inta-Lock Ltd will:

• Carry out all work with reasonable skill and care, in accordance with the standards expected of a competent professional locksmith
• Use non-destructive entry methods as the first approach for lockout situations, where reasonably practicable
• Supply and fit locks and security hardware that meet the standards described at the time of quotation
• Comply with all applicable UK law and our professional obligations as an NNAL member and SERMI-accredited operator
• Hold appropriate public liability insurance at all times

6. Workmanship Guarantee

We guarantee our workmanship for a period of 12 months from the date of completion. If a fault arises within this period that is directly attributable to our workmanship (rather than fair wear and tear, misuse or an unrelated failure), we will return to rectify it at no additional charge.

Hardware, locks and components supplied by us are subject to the manufacturer's warranty. We will assist you in making a warranty claim for any faulty hardware we have supplied, but the manufacturer's terms govern such claims.

This guarantee does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

7. Limitations of Liability

To the maximum extent permitted by applicable law:

• Our total liability to you for any claim arising from our services shall not exceed the price paid for the specific job to which the claim relates
• We are not liable for any indirect, consequential or economic losses arising from our services, including loss of profits, loss of business or loss of data
• We are not liable for pre-existing damage to doors, frames, locks or vehicle components that was present before we commenced work
• Where destructive entry is unavoidable and has been agreed with you in advance, we are not liable for any damage resulting from the agreed destructive method

Nothing in these Terms & Conditions limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

8. Payment

Payment is due on completion of the job unless otherwise agreed in writing in advance. We accept cash, bank transfer and most card payments. For commercial clients, payment terms may be agreed in advance in writing.

In the event of non-payment, we reserve the right to charge statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, and to recover reasonable debt recovery costs.

9. Cancellation

If you need to cancel or reschedule a booked appointment, please contact us as early as possible. Where we have already travelled to your location in good faith based on your booking, we may make a reasonable charge to cover our travel costs. We will always inform you of any such charge before confirming a booking.

10. Out-of-Hours and Weekend Work

We provide a 24/7 emergency service. No additional charge is applied solely on the basis of the time of day or day of the week, unless this has been specifically agreed and communicated to you as part of the quotation for your job.

11. Complaints

If you are not satisfied with our service, please contact Matt East directly at enquiries@inta-lock.co.uk or on 01572 503203. We aim to acknowledge all complaints within 2 working days and to resolve them within 14 working days. If we are unable to resolve your complaint, you may refer the matter to the NNAL or seek independent dispute resolution.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The version displayed on this page at the time you instruct us to carry out work is the version that applies to that instruction.

14. Contact