Privacy Policy

1. Who We Are

Inta-Lock Ltd is a locksmith business based at The King Centre, Oakham, Rutland LE15 7WD. We provide residential, commercial and auto locksmith services across Rutland, Leicestershire, Northamptonshire, Lincolnshire and Cambridgeshire. You can contact us at enquiries@inta-lock.co.uk or by calling 01572 503203.

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Inta-Lock Ltd is the data controller responsible for your personal information.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

• Contact information — your name, telephone number, email address and postal address when you contact us by phone, email, WhatsApp or through our contact form
• Job and service information — details of the locksmith service you require, including your property address or vehicle location, vehicle make, model, year and registration number (for auto locksmith services)
• Identity verification information — proof of ownership documents (such as a V5C logbook or insurance certificate) where required for auto locksmith services involving vehicle key programming, in accordance with NNAL guidelines
• Communications — records of messages, emails and calls where relevant to a service booking or enquiry
• Website usage data — anonymised data about how you use our website, collected through cookies and analytics tools (see Section 7 below)

We do not collect sensitive personal data (such as health, financial or criminal records) except where this is strictly relevant to a service request and you have provided it voluntarily.

3. Why We Collect Your Information and Our Legal Basis

We collect and use your personal information for the following purposes:

• To provide the locksmith service you have requested — we process your contact details and service information to attend your location, carry out the work and follow up as necessary. Legal basis: performance of a contract
• To verify vehicle or property ownership — for key programming and certain other auto locksmith services, we are required by our professional obligations and the NNAL Code of Practice to verify ownership before carrying out work. Legal basis: legal obligation and legitimate interests
• To respond to enquiries — when you contact us by any channel, we process your information to respond to your query. Legal basis: legitimate interests
• To comply with legal and professional obligations — including SERMI regulatory requirements, DBS certificate obligations and applicable UK law. Legal basis: legal obligation
• To improve our services and website — we use anonymised analytics data to understand how our website is used and how we can improve it. Legal basis: legitimate interests

We do not use your personal information for automated decision-making or profiling.

4. Who We Share Your Information With

Inta-Lock Ltd does not sell, rent or share your personal information with third parties for marketing purposes. We may share information with:

• SERMI-authorised data providers — when carrying out key programming for modern vehicles, we are required to submit a request (including vehicle registration) to manufacturer-authorised SERMI data platforms. This is a regulatory requirement of the SERMI framework
• Professional bodies — such as the NNAL (National Network of Approved Locksmiths) for membership and regulatory compliance purposes
• Service providers — such as email hosting, website hosting and analytics providers who process data on our behalf under appropriate data processing agreements
• Legal authorities — where we are required to do so by law, court order or regulatory obligation

5. How Long We Keep Your Information

We retain personal information only for as long as is necessary for the purposes for which it was collected:

• Contact and service records are typically retained for up to 6 years following the completion of a job, in line with standard business record-keeping requirements and potential warranty or dispute periods
• Identity verification documents (such as V5C copies taken for key programming) are retained for the minimum period required by our regulatory obligations and then securely destroyed
• Website analytics data is retained in anonymised form only

6. Your Rights Under UK Data Protection Law

You have the following rights in relation to the personal information we hold about you:

• Right of access — to request a copy of the personal information we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete information
• Right to erasure — to request that we delete your information, where we no longer have a legal basis to hold it
• Right to restrict processing — to ask us to limit how we use your information in certain circumstances
• Right to object — to object to processing based on legitimate interests
• Right to data portability — to receive your information in a structured, machine-readable format where processing is based on consent or contract

To exercise any of these rights, please contact us at enquiries@inta-lock.co.uk. We will respond within one calendar month. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. We use secure email and encrypted storage for sensitive documents. However, no internet transmission is entirely secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to external websites (such as sermi.eu, autowatch.co.uk and nnal.org.uk). We are not responsible for the privacy practices of these websites. We recommend you review their privacy policies before providing any personal information to them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us